by Adnim | Jan 30, 2020 | Customers
Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. This book is for everyone who has the job of keeping customers happy. That means you can use this book to make the journey to amazement regardless of whether you are a...
by Helyn | Jul 27, 2019 | Company Operations, Customers, Guide, Marketing Help
Understanding What They Think, What They Feel, and What Keeps Them Coming Back: Based on a wealth of research and some surprising new in- sights into how our brains work (and how they don’t work), it’s now clear that companies have been approaching customer service...
by Helyn | Jul 27, 2019 | Company Operations, Customers, Management
The first chapter of this book outlines the whole process of setting, implementing and defending your price. The book uses current real-life, yet timeless examples throughout. They illustrate and exemplify the concepts discussed – in practice. Exercises abound...
by Helyn | Jul 27, 2019 | Customers, Guide, Self-Help
Just as some people bring out your best, and other people bring out your worst, you can bring out the best in other people at their worst. It’s a matter of understanding where they are coming from and what is likely to work with them.To access this post, you must...
by Helyn | Jul 27, 2019 | Customers, Guide, Management
You are put through never-ending rounds of negotiation. More concessions are always demanded, and then even if you score a sale, where’s the celebration? Are you desperate and up against the wall because it is quarter- end? Do you need to close business whatever the...
by Helyn | Jul 27, 2019 | Company Operations, Customers, Guide
Results matter, and so does the process used to get those results. In this book, we outline a logical process that yields tangible results. Making every contact MAGIC can be simple, and we guarantee you will stand out in the crowd if you apply these concepts in your...
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