Pre-Action Protocol for Debt Claims

This Protocol applies to any business (including sole traders and public bodies) claiming payment of a debt from an individual (including a sole trader). This Protocol’s aims are to encourage early engagement and communication between the parties, including early exchange of sufficient information about the matter to help clarify whether there are any issues in dispute. Enable the parties to resolve the matter without the need to start court proceedings, including agreeing a reasonable repayment plan or considering using an Alternative Dispute Resolution (ADR) procedure.