Winning at Service

This book is to give managers in the service industry around the world the same opportunity as successful leaders, namely to learn invaluable lessons directly from five leaders who have built world-class service companies from very humble beginnings. Read the ‘Introduction’, perhaps also ‘The Journey to Leadership’, which were aptly named ‘Key Everything’, then read ‘Winning at Service, Final Words’. These three chapters, like the rest of the chapters that form the book, are meant as stand-alones.