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Service Design and Delivery

Service Design and Delivery

The discipline of Economics has traditionally assumed that there is a distinction between products and services. This convention can be traced back to Adam Smith’s landmark work, ‘The Wealth of Nations’. Interestingly, however, the division between products and...
Managing Drug and Alcohol Misuse at Work

Managing Drug and Alcohol Misuse at Work

The bare facts on alcohol consumption and drug use in the UK are frightening. More than a quarter of men report that they drink over the recommended maximum 21 units of alcohol a week, while 17% of women consume over the 14 recommended units of alcohol for their...
Sample Smoking Policy

Sample Smoking Policy

In provisions made under the Health Act 2006, all enclosed and substantially enclosed workplaces and public places will be legally required to be smoke free. The following policy has been adopted by [name of organisation] to take all possible steps to protect...
STARTING A SUCCESSFUL BUSINESS

STARTING A SUCCESSFUL BUSINESS

Regrettably, four out of five new firms fail before they are five years old. That shocking statistic is bad enough, but behind it lies an appalling toll of shattered hopes and broken dreams. Despite that, every day of the week, year in year out, perfectly ordinary...
Pricing for Profitability

Pricing for Profitability

Pricing for Profitability is designed to provide tools that will allow companies to consistently earn a real economic profit on the things that they sell. It is about the interrelationships of price and sales volume, and sales volume and cost.To access this post, you...

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